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Delete your account

Last updated 20 October 2026

How to ask for your Riddance account and data to be deleted.

Making a request

  • By email: send a message to privacy@riddance.io from the email address of your account, with the subject Delete account. Include your organisation.
  • We verify the request comes from you, confirm receipt and tell you when it is done.

What is deleted

  • Your account data: name, email address, role and preferences.
  • Your login data and device links.
  • Personal data in your contributions, as far as possible without damaging your organisation's work records. Work orders and visit reports of your organisation may remain, detached from you personally where possible.

What we must keep

  • Invoices and financial records: 7 years under the statutory tax retention duty.
  • Data we need for a pending dispute or to meet a legal obligation.
  • Backups: expire by themselves within 35 days, after which the data is gone there too.

Timeline

We delete your data within 30 days of your request at the latest. Deletion cannot be undone.

Waitlist

Is your address only on the waitlist? Email privacy@riddance.io and we remove it.